Operations Technology Support Engineer
Love solving problems, helping people and getting technology working the way it should? At Orion, we're powering a cleaner and brighter future with our community, and behind the scenes, our technology plays a critical role in keeping Canterbury's electricity network operating safely and reliably.
We're looking for an Operational Technology Support Engineer to join our team, providing hands-on IT support, troubleshooting technical issues and helping people get the most out of our systems. It's an opportunity to put your problem-solving and customer focused mindset to work in an environment where the technology you support makes a real difference, while developing your expertise in specialist operational systems.
About us
Passionate, curious, and innovative are a few words that describe our people. We are powering the future, connecting communities, and igniting innovation. Orion owns and operates the electricity distribution network that provides power to central Canterbury. As the third largest electricity distribution network in New Zealand, we cover remote rural areas, regional towns, and the city of Christchurch.
We are an essential service and take our responsibilities seriously. We are community owned and working here means a career with meaning and purpose that makes a difference in your very own neighbourhood.
The role
- Provide first-line technical and application support to users across the business
- Log, prioritise and manage support requests, ensuring issues are followed through to resolution
- Troubleshoot technical problems, resolving what you can and escalating more complex issues to the right people
- Monitor system performance and availability, helping identify and address potential issues.
- Support day-to-day system administration and assist with application updates and improvements
- Help create user guides, share knowledge and help others get the most out of our systems.
- Work closely with our IT/OT teams, engineers and Network Operations team to support reliable service delivery
About you
We're looking for someone who's approachable, technically curious and genuinely enjoys helping people. You'll be comfortable working through problems, asking the right questions and taking ownership to get things sorted.
You might already be working in an IT helpdesk, service desk or application support role, or perhaps you've developed strong technical troubleshooting and customer service skills in another environment. Either way, we're interested in what you can bring.
Ideally, you'll have:
- Experience in IT support, technical troubleshooting or a customer-facing support environment with a relevant IT qualification or equivalent knowledge gained through practical experience
- A Sound understanding of IT fundamentals with the ability to investigate and resolve technical issues
- Strong communication skills and the ability to explain technical information in a way people understand
- A practical, methodical approach to problem-solving and knowing when to seek additional support
- The ability to manage competing priorities, remain calm under pressure and follow things through
- A proactive, customer-focused approach and a genuine interest in developing your technical expertise
We offer
You'll find at Orion, you can come as you are and just be you. You will be joining a workplace that values who you are, the work you do, and the way you think. Importantly, we offer:
- Flexible working arrangements, and flexible locations with our Head office in Burnside and satellite offices in Rolleston and Ferrymead
- Five extra days of leave a year - three days of “My Days” leave and two “Orion Days” between Christmas and New Year
- A broad range of workplace benefits from a wellbeing allowance to access to our holiday house in Hanmer!
You might be surprised to find out that the company that brings the power to your home is innovative, inclusive, progressive, and quite good fun.
To apply
We encourage you to be you in your application! We are truly committed to diversity, inclusion and lifting our cultural capability.
Please reach out to us with any questions at zoe.dalton@oriongroup.co.nz. To learn more about us, check out our careers site to find out more about working at Orion.
You must have the right to live and work in New Zealand to apply for this job. Pre-employment checks are part of our recruitment process.
